Contact Us

Registration & Taking Your Test

You may register or withdraw through your account.

If you need additional assistance, contact customer service:

Send us a message

Mail

(Test Program)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

CBEST

(800) 262-5080 (toll free, US and Canada only)

CPACE

(866) 496-7314 (toll free, US and Canada only)

CSET

(800) 205-3334 (toll free, US and Canada only)

CTEL

(866) 851-3815 (toll free, US and Canada only)

NES

(800) 778-5315 (toll free, US and Canada only)

Availability

9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
(Automated Information System available 24 hours daily)

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Computer-Based Test Appointment Scheduling

You may schedule, reschedule, or cancel your registration through your account.

If you need additional assistance, contact customer service:

Send us a message

Mail

(Test Program)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

CBEST

(800) 262-5080 (toll free, US and Canada only)

CPACE

(866) 496-7314 (toll free, US and Canada only)

CSET

(800) 205-3334 (toll free, US and Canada only)

CTEL

(866) 851-3815 (toll free, US and Canada only)

NES

(800) 778-5315 (toll free, US and Canada only)

Availability

9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
(Automated Information System available 24 hours daily)

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Scoring & Reporting

Send us a message

Mail

(Test Program)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

CBEST

(800) 262-5080 (toll free, US and Canada only)

CPACE

(866) 496-7314 (toll free, US and Canada only)

CSET

(800) 205-3334 (toll free, US and Canada only)

CTEL

(866) 851-3815 (toll free, US and Canada only)

NES

(800) 778-5315 (toll free, US and Canada only)

Availability

9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
(Automated Information System available 24 hours daily)

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Requesting Alternative Testing Arrangements

To request alternative testing arrangements:

Review the Alternative Testing Arrangements section of this website
Register for your test
Submit your alternative testing arrangements request form, including all required documentation

General Questions

Send us a message

Mail

(Test Program)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

CBEST

(800) 262-5080 (toll free, US and Canada only)

CPACE

(866) 496-7314 (toll free, US and Canada only)

CSET

(800) 205-3334 (toll free, US and Canada only)

CTEL

(866) 851-3815 (toll free, US and Canada only)

NES

(800) 778-5315 (toll free, US and Canada only)

Availability

9:00 a.m.–5:00 p.m. Pacific time, Monday–Friday (for all test programs)
- 6:00 a.m.–2:00 p.m. Pacific time, Saturday (for the CPACE program only)
(Automated Information System available 24 hours daily)

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

California Credentialing Requirements

Contact a credential analyst at your California college, university, county office of education, or school district or submit your questions to:

Commission on Teacher Credentialing (CTC)

Web

www.ctc.ca.gov

Follow the instructions to send your message to the Commission on Teacher Credentialing.

Mail

State of California
May Lee State Office Complex
Commission on Teacher Credentialing
651 Bannon Street, Suite 600
Sacramento, CA 95811

The CTC does not discriminate on the basis of race, color, national origin, gender, religion, age, sexual orientation, or disability in employment or in the provision of services.

Nevada credentialing or testing policies

Contact the Nevada Department of Education (DOE):

Web

https://doe.nv.gov/

Please submit your email inquiries here opens in a new window

Mail

Nevada Department of Education
Carson City Office
700 E. Fifth Street
Carson City, NV 89701

Nevada Department of Education
Las Vegas Office
2080 E. Flamingo Road, Suite 210
Las Vegas, Nevada 89119

Phone

Nevada Department of Education
Carson City Office
(775) 687-9115

Nevada Department of Education
Las Vegas Office
(702) 486-6458

Live customer support will not be available during the following holidays:

Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Jul 3, limited holiday hours until 2 p.m.
Jul 4, 2026
Sep 7, 2026
Nov 26–27, 2026
Dec 25, 2026

To contact customer support for the NES tests, please visit www.nestest.com/contactus opens in a new window

To contact customer support for the WEST–E Latin test, please visit www.west.nesinc.com/Contacts.aspx opens in a new window

Registration & Completing Your Assessment

You may register or withdraw through your account.

If you need additional assistance, contact customer service:

Send us a message

Chat

Check availability

Mail

(CalAPA, CalTPA, or EdSp CalTPA)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

(866) 613-3279 (toll free, US and Canada only)

Availability

Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Using the Submission System

Need help after hours? Review the ePortfolio tutorials and guides.

Send us a message

Chat

Check availability

Mail

(CalAPA, CalTPA, or EdSp CalTPA)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

(866) 613-3279 (toll free, US and Canada only)

Availability

Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Scoring & Reporting

Send us a message

Chat

Check availability

Mail

(CalAPA, CalTPA, or EdSp CalTPA)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

(866) 613-3279 (toll free, US and Canada only)

Availability

Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

Requesting Alternative Testing Arrangements

General Questions

Send us a message

Chat

Check availability

Mail

(CalAPA, CalTPA, or EdSp CalTPA)
Evaluation Systems group of Pearson
400 Capitol Mall, Suite 900
Sacramento, CA 95814

Phone

(866) 613-3279 (toll free, US and Canada only)

Availability

Mon–Fri: 9:00 a.m.–5:00 p.m. Pacific time, excluding holidays

Submit Materials:

To update your account information (name, SSN, DOB, email)
To submit other materials to Evaluation Systems

California Credentialing Requirements

For questions about California Credentialing Requirements, contact your program coordinator or submit your questions to:

Commission on Teacher Credentialing (CTC)

Web

www.ctc.ca.gov

California Administrator Performance Assessment (CalAPA): calapa@ctc.ca.gov

California Teaching Performance Assessment (CalTPA): caltpa@ctc.ca.gov

Education Specialist California Teaching Performance Assessment (EdSp CalTPA): EdSpCalTPA@ctc.ca.gov

Mail

State of California
May Lee State Office Complex
Commission on Teacher Credentialing
651 Bannon Street, Suite 600
Sacramento, CA 95811

Live customer support will not be available during the following holidays:

Jan 1–2, 2026
Jan 19, 2026
May 25, 2026
Jun 19, 2026
Jul 3, limited holiday hours until 2 p.m.
Jul 4, 2026
Sep 7, 2026
Nov 26–27, 2026
Dec 25, 2026

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