If you arrive late and are not admitted to a test administration, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

It is essential that you report for your test appointment no later than the testing time indicated on your test appointment confirmation. If you arrive more than 15 minutes late to a test appointment, you may not be admitted.

Absentee Policy

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test session because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test session.

To request a voucher, you must submit to Evaluation Systems

• a written request describing the emergency situation, and
• written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead.

Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The letter and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test session.

ID Policy

You must bring to the test administration one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Acceptable forms of identification include the following:

• Driver's license with photograph and signature
• Passport with photograph and signature
• State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
• National identification with photograph and signature
• Military identification with photograph and signature
• Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, Social Security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

• Your middle initial in your account on this website must match the middle name or initial on your ID.
• If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
  • either both instances must use the complete hyphenated name

  or

  • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

If you have a question about your identification, contact us to submit your question to Evaluation Systems before the day of the test.

In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), Pearson VUE will notify examinees by telephone and/or email and will contact you to reschedule your test appointment.

If you miss a test appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind. Contact the test center if you have any concerns or questions on the day of the test.