Absentee Policy

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test session because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test session. If your fee waiver eligibility was revoked due to missing more than two test sessions and one or more absences were due to an emergency circumstance, you may be eligible to have your fee waiver eligibility restored.

To request a voucher or restoration of fee waiver eligibility, you must submit to Evaluation Systems

  • a written request describing the emergency situation, and
  • written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead.

Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The letter and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test session.


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