The Day of the Test

Withdrawal/Refund Policy for Computer-Based Testing

If after registering for a test you would like to withdraw the registration you may do so as indicated below.

• If you have not yet scheduled your test appointment: Submit a withdrawal request through your account.
• If you have already scheduled your test appointment:
1. First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your test appointment, sign in to your account, select Reschedule, and follow the instructions provided.
2. After canceling your test appointment, submit a withdrawal request through your account.

If you are scheduled to take more than one subtest or test section, the cancellation of the test appointment and withdrawal of the registration will apply to all subtests/sections. You may not withdraw from or receive a refund for only one subtest or part of the sections for which you registered to take at a single test appointment. If you withdraw your registration before your registration expires and before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of test fees, issued by Evaluation Systems as a credit to your credit card account. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve. If you applied a voucher toward registration fees, the amount of the voucher will not be refunded.

If you applied a fee waiver toward CPACE registration fees, the amount of the fees waived will not be refunded; however, a fee waiver can be applied toward future CPACE registration fees if state funds are still available.

If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy.)

Payment Policy

Duration of Payment Validity

After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire, and you will receive no refund or credit of any kind.

Payment Processing

If you have any outstanding balance owed by you to Evaluation Systems after a test administration for which you were registered, all of your test results for that test date may be permanently voided and therefore not reported to you, to the CTC, or to any institutions.

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

• You will be assessed an additional fee to cover the processing required to clear your account.
• You will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

• You may not be allowed to make any future payments by credit card.
• You must make your payment to clear your account by cashier's check or money order only.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

ID Policy

You must bring to the test administration one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Acceptable forms of identification include the following:

• Driver's license with photograph and signature
• Passport with photograph and signature
• State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
• National identification with photograph and signature
• Military identification with photograph and signature
• Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, Social Security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

• Your middle initial in your account on this website must match the middle name or initial on your ID.
• If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
  • either both instances must use the complete hyphenated name

  or

  • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

If you have a question about your identification, contact us to submit your question to Evaluation Systems before the day of the test.

Payment Policy

Duration of Payment Validity

After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire, and you will receive no refund or credit of any kind.

Payment Processing

If you have any outstanding balance owed by you to Evaluation Systems after a test administration for which you were registered, all of your test results for that test date may be permanently voided and therefore not reported to you, to the CTC, or to any institutions.

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

• You will be assessed an additional fee to cover the processing required to clear your account.
• You will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

• You may not be allowed to make any future payments by credit card.
• You must make your payment to clear your account by cashier's check or money order only.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

Withdrawal/Refund Policy for Computer-Based Testing

If after registering for a test you would like to withdraw the registration you may do so as indicated below.

• If you have not yet scheduled your test appointment: Submit a withdrawal request through your account.
• If you have already scheduled your test appointment:
1. First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your test appointment, sign in to your account, select Reschedule, and follow the instructions provided.
2. After canceling your test appointment, submit a withdrawal request through your account.

If you are scheduled to take more than one subtest or test section, the cancellation of the test appointment and withdrawal of the registration will apply to all subtests/sections. You may not withdraw from or receive a refund for only one subtest or part of the sections for which you registered to take at a single test appointment. If you withdraw your registration before your registration expires and before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of test fees, issued by Evaluation Systems as a credit to your credit card account. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve. If you applied a voucher toward registration fees, the amount of the voucher will not be refunded.

If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy.)

ID Policy

You must provide one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Your ID must be in the name in which you registered. If your name does not match your ID (e.g., due to a marriage or name change) your ID will not be accepted and you will not be allowed to test. Transitional documentation that may verify the discrepancy, such as a marriage certificate or court order, will not be accepted on the day of the test.

Acceptable forms of identification include the following:

• Driver's license with photograph and signature
• Passport with photograph and signature
• State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
• Alien Registration Card (green card, permanent resident visa)

For test-takers under 18 years of age, a parent or guardian must present their own ID during check-in and give consent for the test-taker to be recorded. If they have one, the test-taker must also present a government-issued ID. If they do not, a student ID will suffice.

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include military IDs, draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, government employment IDs, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

• Your middle initial in your account on this website must match the middle name or initial on your ID.
• If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
  • either both instances must use the complete hyphenated name

  or

  • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If you have any questions about your identification, please contact Evaluation Systems before the day of the test.

As part of the identity verification process, you must provide photographs of (1) your ID, (2) your testing environment, and (3) your face (a headshot). These will be used only for the purpose of identity verification and ensuring a secure testing environment. If you do not provide the required photographs, you will not be allowed to test and you will not receive a refund or credit of any kind.