Withdrawal/Refund Policy for Computer-Based Testing

If after registering for a test you would like to withdraw the registration you may do so as indicated below.

• If you have not yet scheduled your test appointment: Submit a withdrawal request through your account.
• If you have already scheduled your test appointment:
1. First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your test appointment, sign in to your account, select Reschedule, and follow the instructions provided.
2. After canceling your test appointment, submit a withdrawal request through your account.

If you are scheduled to take more than one subtest or test section, the cancellation of the test appointment and withdrawal of the registration will apply to all subtests/sections. You may not withdraw from or receive a refund for only one subtest or part of the sections for which you registered to take at a single test appointment. If you withdraw your registration before your registration expires and before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of test fees, issued by Evaluation Systems as a credit to your credit card account. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve. If you applied a voucher toward registration fees, the amount of the voucher will not be refunded.

If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy.)

Payment Policy

Duration of Payment Validity

After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire, and you will receive no refund or credit of any kind.

Payment Processing

If you have any outstanding balance owed by you to Evaluation Systems after a test administration for which you were registered, all of your test results for that test date may be permanently voided and therefore not reported to you, to the CTC, or to any institutions.

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

• You will be assessed an additional fee to cover the processing required to clear your account.
• You will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

• You may not be allowed to make any future payments by credit card.
• You must make your payment to clear your account by cashier's check or money order only.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

ID Policy

You must bring to the test administration one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Acceptable forms of identification include the following:

• Driver's license with photograph and signature
• Passport with photograph and signature
• State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
• National identification with photograph and signature
• Military identification with photograph and signature
• Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, Social Security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

• Your middle initial in your account on this website must match the middle name or initial on your ID.
• If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
  • either both instances must use the complete hyphenated name

  or

  • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

If you have a question about your identification, contact us to submit your question to Evaluation Systems before the day of the test.

ID Policy

You must provide one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Your ID must be in the name in which you registered. If your name does not match your ID (e.g., due to a marriage or name change) your ID will not be accepted and you will not be allowed to test. Transitional documentation that may verify the discrepancy, such as a marriage certificate or court order, will not be accepted on the day of the test.

Acceptable forms of identification include the following:

• Driver's license with photograph and signature
• Passport with photograph and signature
• State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
• Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include military IDs, draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, government employment IDs, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

• Your middle initial in your account on this website must match the middle name or initial on your ID.
• If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
  • either both instances must use the complete hyphenated name

  or

  • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If you have any questions about your identification, please contact Evaluation Systems before the day of the test.

As part of the identity verification process, you must provide photographs of (1) your ID, (2) your testing environment, and (3) your face (a headshot). These will be used only for the purpose of identity verification and ensuring a secure testing environment. If you do not provide the required photographs, you will not be allowed to test and you will not receive a refund or credit of any kind.

Withdrawal/Refund Policy for Paper-Based Testing

If after registering for a test you would like to withdraw the registration, sign in to your account, select Withdraw, and follow the directions provided.

• If you withdraw by the late registration deadline, you will receive a full refund of the test fee.
• If you registered during the late registration period, the late registration fee will not be refunded.
• You may not withdraw your registration or receive a refund if you register during the emergency registration period.

If you are due a refund of test registration fees, your refund will be issued by Evaluation Systems as a credit to your credit card account. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve. If you applied a voucher toward registration fees, the amount of the voucher will not be refunded.

If you are absent from the test, you will not receive a refund or credit of any kind. (See the absentee policy.)

Payment Policy

If you have any outstanding balance owed by you to Evaluation Systems after a test administration for which you were registered, all of your test results for that test date may be permanently voided and therefore not reported to you, to the CTC, or to any institutions.

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

• You will be assessed an additional fee to cover the processing required to clear your account.
• You will not be allowed to register for future test dates until your balance, which includes the additional fee, is paid in full.
• Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

• You may not be allowed to make any future payments by credit card.
• You must make your payment to clear your account by cashier's check or money order only.
• If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

ID Policy

You must bring to the test administration one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Acceptable forms of identification include the following:

• Driver's license with photograph and signature
• Passport with photograph and signature
• State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
• National identification with photograph and signature
• Military identification with photograph and signature
• Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, Social Security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

• Your middle initial in your account on this website must match the middle name or initial on your ID.
• If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
  • either both instances must use the complete hyphenated name

  or

  • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

If you have a question about your identification, contact us to submit your question to Evaluation Systems before the day of the test.

If you arrive late and are not admitted to a test administration, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

It is essential that you report for the test session no later than the time indicated on your admission ticket. If you arrive late to the test session, you may not be admitted, in which case you will be considered absent. If you are admitted after the test administration has begun, you will not be given any additional time beyond the scheduled ending time for the test session, and you will be required to sign a statement acknowledging this policy.

If the test that you are taking begins with a component for which you are required to listen to an audio recording or watch a video recording, you will not be admitted to the test after the recording has begun playing.

Test Cancellation Policy

In the event that it becomes necessary to cancel a paper-based test administration due to severe weather conditions or a natural disaster (e.g., flood, fire), the cancellation announcement will be posted on this website.

You will be advised by email or U.S. mail as soon as the test administration has been rescheduled.

Unless a test administration at a given test center is officially canceled, the test administration will be conducted as scheduled. If you miss a test administration that has not been officially canceled, you will be considered absent and will not receive a refund or credit of any kind.

Canceling Test Results

If after taking a paper-based test you do not want your test results reported, Evaluation Systems will cancel your results upon receipt of

• a completed Score Cancellation Form (available at the test center); or
• a written request that includes your name, your signature, the last five digits of your Social Security number, your test identification number, your date of birth, the test date, and the subtest(s) or test section(s) for which you wish to have your results canceled.

Your cancellation request must be received at Evaluation Systems within seven calendar days of the date on which you took the test. If you choose to cancel your test results, you will not receive a refund or credit of any kind.

If you request that test results be canceled, your test performance will not be reported to you, to the CTC, or to any institution. Your results will not be entered into any records; therefore, after the cancellation of your results, you will not be able to have your results reported for any purpose.

Voiding of Test Results by the CTC or Evaluation Systems

If you violate one of the Rules of Test Participation or if doubts are raised about the validity or legitimacy of your registration or test results, Evaluation Systems will notify the CTC and other parties as deemed appropriate by the CTC.

Evaluation Systems takes reasonable security precautions in developing and administering tests and in processing test results. The CTC and Evaluation Systems reserve the right to void your results if in their sole opinion there is adequate reason to question the validity or legitimacy of your results, due to misconduct (including, but not limited to, a violation of the program rules, including the Rules of Test Participation, and the rules communicated to you, orally or in writing, at the test administration) or to circumstances within or beyond your control.

Further action may be taken, including denying, revoking, and/or suspending a credential. Other actions, as described in Rule 1 of the Rules of Test Participation, may be taken as deemed appropriate by the CTC and/or Evaluation Systems.

You will receive your admission ticket after your registration has been processed and you have been assigned to a specific test center. Generally, you should receive your admission ticket no later than two weeks prior to the test administration.

• If you registered online, you will receive your ticket by email.
• If you requested alternative testing arrangements, you will receive your ticket by U.S. mail.

If You Don't Have Your Admission Ticket

If you have lost your admission ticket or have not received it by two weeks before the test, you may log in to your account and request a copy.

Directions to the Test Center

Your admission ticket provides the address of the test center and your reporting time. Specific parking instructions or other location-specific information may also be provided. To obtain driving directions from your starting location, you may wish to use an Internet map service such as Google, Yahoo!, or MapQuest*.

*These are examples of sources of information. The Evaluation Systems group of Pearson and the Commission on Teacher Credentialing are not responsible for the accuracy of information provided on these or other services.